Grupo Crit is seeking vibrant speaking Helpdesk agents to join us in the new and expanding center of our client in Tenerife, Canary Island, Spain. You will be part of a great multinational company!
These will be your responsabilites as part of our team:
· Interact with customers via telephone, e-mail and the web, providing technical support.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Work with departmental staff to promote, develop, and maintain strong customer service values.